@import "https://fonts.googleapis.com/css2?family=Montserrat:wght@400;500;600;700&family=Inter:wght@300;400;500&display=swap";@import "https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.5.0/css/all.min.css";*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--blue-deep:#1a4e8f;--blue-mid:#2d6cc0;--blue-light:#ebf2fc;--blue-xlight:#f4f8fe;--green-deep:#1e6b41;--green-mid:#2e9959;--green-light:#eaf5ee;--green-xlight:#f2faf5;--purple:#7c3aed;--purple-light:#f3effe;--purple-mid:#9333ea;--amber:#e8922a;--amber-light:#fdf3e7;--red:#d94040;--red-light:#fdeaea;--gray-900:#1c2130;--gray-700:#3d4558;--gray-500:#6b7590;--gray-300:#c2c9d8;--gray-100:#f0f2f7;--gray-50:#f8f9fc;--white:#fff;--surface-0:#fff;--surface-1:#f8f9fc;--surface-2:#f0f2f7;--surface-sunken:#ebeef5;--border-subtle:#ebeef5;--border-default:#d5dcea;--border-strong:#c2c9d8;--text-primary:#1c2130;--text-secondary:#3d4558;--text-muted:#6b7590;--sidebar-w:272px;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:22px;--radius-pill:999px;--sp-1:4px;--sp-2:8px;--sp-3:12px;--sp-4:16px;--sp-5:20px;--sp-6:24px;--sp-7:32px;--sp-8:40px;--sp-9:48px;--sp-10:64px;--shadow-xs:0 1px 2px #0f1e3c0a;--shadow-sm:0 1px 3px #0f1e3c0f, 0 1px 2px #0f1e3c0a;--shadow-md:0 4px 12px #0f1e3c12, 0 2px 4px #0f1e3c0a;--shadow-lg:0 12px 28px #0f1e3c1a, 0 4px 8px #0f1e3c0d;--shadow-xl:0 24px 48px #0f1e3c1f;--focus-ring:0 0 0 3px #2d6cc038;--ease-out:cubic-bezier(.16, 1, .3, 1);--ease-in-out:cubic-bezier(.4, 0, .2, 1);--dur-fast:.14s;--dur-base:.2s;--dur-slow:.28s;--transition:.18s ease}body{background:var(--gray-50);color:var(--gray-900);height:100vh;font-family:Inter,sans-serif;display:flex;overflow:hidden}.sidebar{width:var(--sidebar-w);min-width:var(--sidebar-w);z-index:10;background:linear-gradient(#1a4e8f 0%,#081b34 100%);border-right:none;flex-direction:column;display:flex;overflow:hidden auto}.sidebar::-webkit-scrollbar{width:4px}.sidebar::-webkit-scrollbar-thumb{background:#fff3;border-radius:10px}.sidebar-logo{border-bottom:1px solid #ffffff1a;align-items:center;gap:10px;padding:20px 18px 16px;display:flex}.logo-icon{border-radius:var(--radius-md);color:#fff;background:#ffffff1a;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:17px;display:flex}.logo-text .brand{color:#fff;font-family:Montserrat,sans-serif;font-size:14.5px;font-weight:700;line-height:1.1}.logo-text .sub{color:#a1b2d4;letter-spacing:.04em;text-transform:uppercase;font-size:10px}.nav-section{padding:8px 0 2px}.nav-label{letter-spacing:.08em;text-transform:uppercase;color:#8d9ebb;justify-content:space-between;align-items:center;padding:8px 18px 4px;font-size:10px;font-weight:600;display:flex}.nav-label-btn{color:#8d9ebb;cursor:pointer;width:18px;height:18px;transition:all var(--transition);background:0 0;border:none;border-radius:4px;justify-content:center;align-items:center;font-size:12px;display:flex}.nav-label-btn:hover{color:#fff;background:#ffffff1a}.nav-item{color:#d1dbef;cursor:pointer;transition:background var(--transition),color var(--transition),border-color var(--transition);-webkit-user-select:none;user-select:none;border-left:3px solid #0000;align-items:center;gap:9px;padding:8px 18px;font-size:13px;display:flex}.nav-item i{text-align:center;color:#8d9ebb;width:16px;transition:color var(--transition);flex-shrink:0;font-size:13px}.nav-item:hover{color:#fff;background:#ffffff0f}.nav-item:hover i{color:#fff}.nav-item.active{color:#fff;background:#ffffff1f;border-left-color:#fff;font-weight:600}.nav-item.active i{color:#fff}.nav-item.dm-item:hover{color:#fff;background:#ffffff0f}.nav-item.dm-item:hover i{color:#fff}.nav-item.dm-item.active{color:#fff;background:#ffffff1f;border-left-color:#fff;font-weight:600}.nav-item.dm-item.active i{color:#fff}.sidebar-nav{flex-direction:column;gap:1px;padding:6px 0 8px;display:flex}.nav-section{flex-direction:column;display:flex}.nav-section+.nav-section{margin-top:1px}.nav-section-header{color:#fff;letter-spacing:.06em;text-transform:uppercase;cursor:pointer;-webkit-user-select:none;user-select:none;text-align:left;border-radius:var(--radius-md);width:calc(100% - 16px);transition:background var(--dur-base) var(--ease-out);background:0 0;border:none;align-items:center;gap:10px;margin:1px 8px;padding:9px 10px;font-family:Inter,sans-serif;font-size:11px;font-weight:700;display:flex}.nav-section-header:hover{color:#fff;background:#ffffff0f}.nav-section-header:focus-visible{outline:none;box-shadow:0 0 0 2px #fff6}.nav-section.has-active-child .nav-section-header,.nav-section.has-active-child .nav-section-header .section-icon{color:#fff}.nav-section-header .section-icon{text-align:center;color:#8d9ebb;width:16px;transition:color var(--dur-base) var(--ease-out);flex-shrink:0;font-size:13px}.nav-section-header:hover .section-icon{color:#fff}.nav-section-header .nav-section-title{color:#fff;flex:1;min-width:0;font-weight:700}.nav-section-header .section-count,.nav-section-header .section-badge{border-radius:var(--radius-pill);letter-spacing:0;text-transform:none;text-align:center;color:#fff;background:#ffffff29;min-width:20px;padding:2px 7px;font-size:10px;font-weight:700;line-height:1.4}.nav-section-header .section-badge.purple{background:var(--purple)}.nav-section-header .section-badge.amber{background:var(--amber)}.nav-section-header .section-badge.red{background:var(--red)}.nav-section-header .section-action{color:#8d9ebb;cursor:pointer;width:22px;height:22px;transition:background var(--dur-base) var(--ease-out), color var(--dur-base) var(--ease-out);background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;font-size:11px;display:flex}.nav-section-header .section-action:hover{color:#fff;background:#ffffff24}.nav-section-header .chevron{color:#8d9ebb;width:12px;transition:transform var(--dur-slow) var(--ease-in-out), color var(--dur-base) var(--ease-out);flex-shrink:0;font-size:9px}.nav-section.expanded .nav-section-header .chevron{transform:rotate(180deg)}.nav-section-header:hover .chevron{color:#fff}.nav-section-content{transition:grid-template-rows var(--dur-slow) var(--ease-in-out);grid-template-rows:0fr;display:grid}.nav-section.expanded .nav-section-content{grid-template-rows:1fr}.nav-section-content-inner{min-height:0;overflow:hidden}.nav-section.expanded .nav-section-content-inner{padding:2px 0 4px}.nav-empty{color:#7e8aa6;padding:6px 18px;font-size:11px;font-style:italic}.nav-item-action{opacity:0;width:20px;height:20px;transition:opacity var(--dur-base) var(--ease-out), background var(--dur-base) var(--ease-out);font-size:10px;margin-left:auto!important}.nav-item:hover .nav-item-action,.nav-item:focus-within .nav-item-action{opacity:1}.nav-item.logout,.nav-item.logout i{color:var(--red)}.nav-item.logout:hover{color:var(--red);background:#d9404024}.nav-item.logout:hover i{color:var(--red)}.badge{background:var(--red);color:#fff;text-align:center;border-radius:20px;min-width:18px;margin-left:auto;padding:2px 6px;font-size:10px;font-weight:700;box-shadow:0 1px 3px #0000004d}.badge.green{background:var(--green-mid)}.badge.amber{background:var(--amber)}.badge.purple{background:var(--purple)}.online-dot{background:#4ade80;border-radius:50%;flex-shrink:0;width:7px;height:7px;margin-left:auto;box-shadow:0 0 5px #4ade8080}.dm-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:9px;font-weight:700;display:flex;position:relative}.dm-status{border:2px solid #081b34;border-radius:50%;width:8px;height:8px;position:absolute;bottom:-1px;right:-1px}.dm-status.online{background:#4ade80}.dm-status.away{background:var(--amber)}.dm-status.offline{background:var(--gray-500)}.sidebar-footer{border-top:1px solid #ffffff1a;flex-direction:column;align-items:stretch;gap:10px;margin-top:auto;padding:12px 18px;display:flex}.avatar{background:linear-gradient(135deg,var(--blue-mid),var(--blue-deep));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:600;display:flex}.avatar.green{background:linear-gradient(135deg,var(--green-mid),var(--green-deep))}.avatar.amber{background:linear-gradient(135deg,var(--amber),#c47320)}.avatar.purple{background:linear-gradient(135deg,var(--purple),#5b21b6)}.user-info .name{color:#fff;font-size:12.5px;font-weight:600}.user-info .role{color:#a1b2d4;font-size:11px}#app{flex-direction:row;width:100vw;display:flex}.main{background:var(--gray-50);flex-direction:column;flex:1;display:flex;overflow:hidden}.topbar{background:var(--white);border-bottom:1px solid var(--gray-100);flex-shrink:0;align-items:center;gap:12px;padding:13px 26px;display:flex}.topbar-icon{border-radius:var(--radius-md);flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:16px;display:flex}.topbar-icon.channel{background:var(--blue-light);color:var(--blue-mid)}.topbar-icon.dm{background:var(--purple-light);color:var(--purple)}.topbar-icon.tickets{background:var(--blue-light);color:var(--blue-mid)}.topbar-text{flex:1;min-width:0;overflow:hidden}.topbar-title{color:var(--gray-900);white-space:nowrap;text-overflow:ellipsis;font-family:Montserrat,sans-serif;font-size:15px;font-weight:700;overflow:hidden}.topbar-sub{color:var(--gray-500);white-space:nowrap;text-overflow:ellipsis;margin-top:1px;font-size:12px;overflow:hidden}.topbar-actions{flex-shrink:0;align-items:center;gap:8px;margin-left:auto;display:flex}.btn{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition);border:none;align-items:center;gap:6px;padding:8px 15px;font-family:Inter,sans-serif;font-size:13px;font-weight:500;display:inline-flex}.btn-primary{background:var(--blue-mid);color:#fff}.btn-primary:hover{background:var(--blue-deep)}.btn-ghost{color:var(--gray-700);border:1px solid var(--gray-300);background:0 0}.btn-ghost:hover{background:var(--gray-100)}.btn-green{background:var(--green-mid);color:#fff}.btn-green:hover{background:var(--green-deep)}.btn-icon{justify-content:center;width:34px;height:34px;padding:0}.view-container{flex-direction:column;flex:1;display:flex;overflow:hidden}.view{flex-direction:column;flex:1;display:none;overflow:hidden}.view.active{display:flex}.chat-header{background:var(--white);border-bottom:1px solid var(--gray-100);flex-shrink:0;align-items:center;gap:12px;padding:12px 22px;display:flex}.ch-av-group{display:flex}.ch-av-group .avatar{border:2px solid var(--white);width:28px;height:28px;margin-left:-6px;font-size:10px}.ch-av-group .avatar:first-child{margin-left:0}.channel-name{font-size:14px;font-weight:600}.channel-desc{color:var(--gray-500);font-size:12px}.online-pill{background:var(--green-light);color:var(--green-deep);border-radius:20px;align-items:center;gap:5px;margin-left:auto;padding:3px 10px;font-size:11px;font-weight:600;display:flex}.dm-banner{background:var(--purple-light);color:var(--purple);border-bottom:1px solid #e4d4fd;flex-shrink:0;align-items:center;gap:8px;padding:7px 22px;font-size:12px;font-weight:500;display:flex}.messages-area{flex-direction:column;flex:1;gap:3px;padding:18px 22px;display:flex;overflow-y:auto}.messages-area::-webkit-scrollbar{width:5px}.messages-area::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:10px}.msg-group{align-items:flex-end;gap:9px;margin:7px 0 3px;display:flex}.msg-group.own{flex-direction:row-reverse}.msg-group.own .msg-bubble{background:var(--blue-mid);color:#fff;border-bottom-right-radius:4px;border-bottom-left-radius:var(--radius-lg)}.msg-group.own.dm-msg .msg-bubble{background:var(--purple)}.msg-group.own .msg-meta{text-align:right}.msg-group.own .msg-av{display:none}.msg-content{flex-direction:column;gap:3px;max-width:72%;display:flex}.msg-meta{color:var(--gray-500);align-items:center;gap:8px;padding:0 4px;font-size:11px;display:flex}.msg-meta .sender{color:var(--gray-700);font-weight:600}.msg-bubble{background:var(--white);border:1px solid var(--gray-100);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) 4px;box-shadow:var(--shadow-sm);padding:9px 13px;font-size:13.5px;line-height:1.55}.msg-date-div{text-align:center;color:var(--gray-500);margin:10px 0 6px;font-size:11px;position:relative}.msg-date-div:before{content:"";background:var(--gray-100);z-index:0;height:1px;position:absolute;top:50%;left:0;right:0}.msg-date-div span{background:var(--gray-50);z-index:1;padding:0 10px;position:relative}.dm-start-card{background:var(--purple-light);border-radius:var(--radius-lg);border:1px solid #e4d4fd;align-items:center;gap:14px;margin-bottom:16px;padding:16px 18px;display:flex}.dm-big-av{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;font-size:16px;font-weight:700;display:flex}.dm-card-name{color:var(--purple);font-family:Montserrat,sans-serif;font-size:14px;font-weight:700}.dm-card-hint{color:var(--gray-500);margin-top:2px;font-size:12px;line-height:1.5}.dm-lock{color:var(--purple);opacity:.35;margin-left:auto;font-size:22px}.chat-input-area{background:var(--white);border-top:1px solid var(--gray-100);flex-shrink:0;padding:14px 22px}.chat-input-box{background:var(--gray-50);border-radius:var(--radius-xl);transition:border-color var(--transition),background var(--transition);border:1.5px solid #e2e6f0;align-items:flex-end;gap:10px;padding:9px 13px;display:flex}.chat-input-box:focus-within{border-color:var(--blue-mid);background:#fff}.chat-input-box.dm-mode:focus-within{border-color:var(--purple)}.chat-input-box textarea{resize:none;color:var(--gray-900);background:0 0;border:none;outline:none;flex:1;max-height:100px;font-family:Inter,sans-serif;font-size:13.5px;line-height:1.5}.toolbar-btn{border-radius:var(--radius-md);width:30px;height:30px;color:var(--gray-500);cursor:pointer;transition:all var(--transition);background:0 0;border:none;justify-content:center;align-items:center;font-size:13px;display:flex}.toolbar-btn:hover{background:var(--gray-100);color:var(--blue-mid)}.send-btn{border-radius:var(--radius-md);background:var(--blue-mid);color:#fff;cursor:pointer;width:34px;height:34px;transition:all var(--transition);border:none;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;display:flex}.send-btn:hover{background:var(--blue-deep);transform:scale(1.06)}.send-btn.dm{background:var(--purple)}.send-btn.dm:hover{background:#5b21b6}.view-inner{flex:1;padding:22px 26px;overflow-y:auto}.view-inner::-webkit-scrollbar{width:5px}.view-inner::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:10px}.stats-grid{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:22px;display:grid}.stat-card{background:var(--white);border-radius:var(--radius-lg);border:1px solid var(--gray-100);box-shadow:var(--shadow-sm);transition:box-shadow var(--transition),transform var(--transition);padding:15px 18px}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.stat-label{text-transform:uppercase;letter-spacing:.06em;color:var(--gray-500);margin-bottom:5px;font-size:10.5px;font-weight:600}.stat-val{color:var(--gray-900);font-family:Montserrat,sans-serif;font-size:26px;font-weight:700;line-height:1}.stat-sub{color:var(--gray-500);margin-top:3px;font-size:11px}.stat-icon{float:right;border-radius:var(--radius-md);justify-content:center;align-items:center;width:38px;height:38px;margin-top:-2px;font-size:17px;display:flex}.section-header{align-items:center;gap:10px;margin-bottom:13px;display:flex}.section-title{color:var(--gray-900);font-family:Montserrat,sans-serif;font-size:14px;font-weight:700}.section-count{background:var(--blue-light);color:var(--blue-mid);border-radius:20px;padding:2px 8px;font-size:11px;font-weight:700}.tickets-grid{grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:13px;display:grid}.ticket-card{background:var(--white);border-radius:var(--radius-lg);border:1px solid var(--gray-100);box-shadow:var(--shadow-sm);transition:all var(--transition);cursor:pointer;border-left:4px solid #0000;padding:16px 18px;animation:.25s slideIn}@keyframes slideIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.ticket-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.ticket-card.alta{border-left-color:var(--red)}.ticket-card.media{border-left-color:var(--amber)}.ticket-card.baja{border-left-color:var(--green-mid)}.ticket-top{justify-content:space-between;align-items:flex-start;gap:8px;margin-bottom:9px;display:flex}.ticket-id{color:var(--gray-500);letter-spacing:.05em;font-size:11px;font-weight:700}.priority-tag{border-radius:20px;align-items:center;gap:4px;padding:3px 9px;font-size:11px;font-weight:700;display:flex}.priority-tag.alta{background:var(--red-light);color:var(--red)}.priority-tag.media{background:var(--amber-light);color:var(--amber)}.priority-tag.baja{background:var(--green-light);color:var(--green-deep)}.ticket-title{color:var(--gray-900);margin-bottom:5px;font-size:13.5px;font-weight:600;line-height:1.4}.ticket-desc{color:var(--gray-500);margin-bottom:11px;font-size:12px;line-height:1.5}.ticket-meta{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.tag{background:var(--gray-100);color:var(--gray-700);border-radius:20px;align-items:center;gap:4px;padding:3px 9px;font-size:11px;font-weight:500;display:flex}.tag.blue{background:var(--blue-light);color:var(--blue-deep)}.tag.green{background:var(--green-light);color:var(--green-deep)}.ticket-footer{border-top:1px solid var(--gray-100);align-items:center;gap:8px;margin-top:12px;padding-top:11px;display:flex}.footer-name{color:var(--gray-500);font-size:11px}.ticket-date{color:var(--gray-500);margin-left:auto;font-size:11px}.modal-overlay{z-index:100;background:#0a142873;justify-content:center;align-items:center;padding:20px;display:none;position:fixed;inset:0}.modal-overlay.open{display:flex}.modal{background:var(--white);border-radius:var(--radius-xl);width:100%;max-width:540px;box-shadow:var(--shadow-lg);flex-direction:column;max-height:90vh;animation:.22s modalIn;display:flex}.modal-header{border-bottom:1px solid var(--gray-100);flex-shrink:0;align-items:center;gap:12px;padding:20px 24px 16px;display:flex}.modal-body{flex-direction:column;gap:15px;padding:20px 24px;display:flex;overflow-y:auto}.modal-footer{border-top:1px solid var(--gray-100);flex-shrink:0;justify-content:flex-end;gap:10px;padding:14px 24px 20px;display:flex}.form-row{grid-template-columns:1fr 1fr;gap:13px;display:grid}.form-group{flex-direction:column;gap:5px;display:flex}.form-group label{color:var(--gray-700);font-size:12px;font-weight:600}.form-group input,.form-group select,.form-group textarea{border:1.5px solid var(--gray-300);border-radius:var(--radius-md);color:var(--gray-900);background:var(--white);transition:border-color var(--transition);outline:none;padding:9px 11px;font-family:Inter,sans-serif;font-size:13px}.form-group input:focus,.form-group select:focus,.form-group textarea:focus{border-color:var(--blue-mid)}.form-group textarea{resize:vertical;min-height:78px}.ticket-detail-history{flex-direction:column;flex:1;gap:8px;min-height:150px;max-height:300px;padding-top:10px;display:flex;overflow-y:auto}.td-history-item{background:var(--gray-50);border-radius:var(--radius-md);border-left:3px solid var(--blue-mid);padding:10px 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